Support
Questions, answers and how-to guides
This page offers how-to guides and FAQs to help you use our Marketplace.
Please click one of the buttons below for specific guides
For vendors
For users/buyers
Frequently asked questions
How safe is Audio Marketplace?
Very safe. Our platform is built to the highest standards and we let the transaction be worked out between buyers and sellers, so they can arrange a payment platform that suits them both.
What is the difference between a Vendor and a User account?
A Vendor Account allows you to list your items for sale and have a Vendor Dashboard, which allows you to manage, edit and add/remove your listings. It requires more details as user will need to know more details about you to be able to contact you.
On the other hand, a User Account is much simpler and requires fewer details. This account allows you to get in touch with a vendor and make an offer.
You can upgrade your account from User to Vendor at any time and it involves no cost at all.
I am a vendor. How do I make sure users can contact me about my listings?
There is a very important part of the registration process, where you need to:
a) Ensure you add your phone number correctly. The phone number must use the country code and not have any symbols or spaces. For example, if your number is 0412 345 678, you must enter it as 61412345678; and
b) Once you have registered and created your password, you need to go to your Vendor Dashboard for the first time, Click on Store and then scroll down to the bottom green section and simply click the purple ‘Update settings’ button. This will enable you to be contacted by potential buyers using WhatsApp.
You can find more help in setting up your Vendor account here.
Is Audio Marketplace free? for real?
Yes! We believe high-quality audio equipment should be shared and traded freely within the community. In the future we plan to have premium listings so these are featured on the homepage. Every other standard listing is free.
How do payments work?
You can connect directly with a seller/buyer and agree on best methods of payments (i.e., cash on pick-up, cash on delivery, PayID, bank deposit, etc). You can find out more about how it works here.
Do I need to give my full address when creating a listing?
No. The location fields allow your listing to have a map, so your buyers can have a simple idea of where your item is located. Using your suburb and state is enough.
Can I support Audio Marketplace?
Yes, please! We accept donations that help us to keep our platform free. All donations go toward development, infrastructure, security, and ongoing improvements to ensure Audio Marketplace remains a reliable and valuable resource for audiophiles, collectors, and dealers. You can donate here.
Do you have a question not covered here?
We’re always happy to help. If you have further questions or suggestions, please do not hesitate to contact us by sending an email to admin@audiomarketplace.com.au
